Skip to main content

MENU

About Sendy
International Money Transfer Fee
Help & Support
監理団体のお客さま
Sign up to be a member

Bahasa Indonesia 日本語 Tiếng Việt

FAQ

Seven Global Remit, Ltd.

Top

See posts of frequented asked questions regarding Sendy. Use conveniently the keyword search function.

keyword search function

Remittance to Philippines

How much is the maximum amount that I can send to GCash・CEBUANA LHUILLIER BANK?
What should I be aware of when sending money to GCash?

General

What is "fund transfer service"?
What is Sendy?
Is Seven Global Remit a bank?
Do you issue a passbook?
Is there a system for safeguarding money during transfer?
Is there any location where I can get an assistance?
Can you issue me a money transfer statement?
How can I print a money transfer statement?
Which transactions will be listed on my money transfer statement?
Can I use money transfer statements to apply for a tax exemption for dependents, etc.?

Services

Can I send money immediately after application?
Does Sendy app have a regular system maintenance?
Does Sendy account have an expiration date?
Is there an account maintenance fee?
Why ¥220 is deducted from my account?

Signing Up

What is the account opening procedure after application?
Is there an account creation fee?
What is the meaning of "Verification has failed"?
What are the requirements to set password?
Can I create an account without having email address?
What is the meaning of "Confirmation Email"?
How can I submit my identification documents?
My address has changed but I haven't updated my identification documents. Can I still submit identification documents with the old address?
Why do I need to submit two different types of identification documents?
Do I have to submit individual number documents?
Can I apply for Sendy service without having an individual number?
Is there anything I should be careful when submitting the required documents?
Can I change my registered email address ?
Is there anything I need to do if I changed address?
How can I resubmit my residence card if I renew it?
Is there any conditions for opening an account?
Why do I get an error when setting my PIN code?
Can I change my PIN code?
What should I do if I accidentally deleted my PIN code reset email?
While making an international money transfer request, I am not able to proceed further because my PIN code was locked. How can I unlock it?
While making an international money transfer request, I entered wrong PIN code multiple times and not able to make a money transfer.
I don’t receive QR code, what should I do?
Are Sendy and Seven Bank's International Money Transfer Service different services?
I have not received the "Starting Sendy Service" notification letter. Can you send me the letter again?
Can I create an account by using my notification card as a document to confirm my individual number?
If I cancel my application in the middle of the application procedure, is my information saved until next application?
I already have an account. Can I create another account?

Money Transfer

When will the receiver receive money after I've sent it?
When is the estimated arrival date when I send money to Indonesia?
When is the estimated arrival date when I send money to Philippines?
When is the estimated arrival date when I send money to Vietnam?
How much is the international money transfer fee?
How many times a day is the exchange rate updated?
How much money can I send?
What is necessary to register receiver's information?
Do I need to pre-register receivers' account information?
Can a receiver receive the international money transfer in cash?
Why isn't a receiver's information reflected in the app although I add it?
I made a mistake in the receiver's registered information. Can I change it?
How many receivers can I register?
Can I cancel a transfer after completing the transfer instructions?
Do I need to pay ATM deposit fee when using Seven Bank ATM?
Are there any countries beside Vietnam, Indonesia and Philippines that I can send money ?
Can we give Sendy's money transfer instruction through Seven Bank ATM?

Deposit

Is there a maximum limit per deposit?
When can I deposit money to my account with bank transfer?
Will I be charged for making deposit from bank transfer?
Is Seven Bank ATM display available in Vietnamese or Indonesian language?
What is the service hour available to make deposit at Seven Bank ATM?
Can I get a change when depositing cash at Seven Bank ATM?

Receiving / Overseas

Is it possible for a receiver to receive money transfer by cash instead of deposit to bank account?

Receiving / Domestic

Can I receive money from overseas?

Security Deposit

How is my account balance protected?

Points Service and Campaigns

What can I use points for?
How can I check the remaining balance of my points?
Do points have an expiration date?
What is "the Point Service"?
What happens to points I've been awarded if a transfer is cancelled?
Can I exchange my Sendy points to other point program provided by other companies?

How to Use App

How to submit My Number documents
I forgot my login password. How can I reset the password?
How can I make a money transfer through Sendy app?
I changed my smartphone. How can I transfer my account?
How can I change the authentication method used at the time of launching the Sendy app ?
What is the "App passcode"?

For Corporate Customers

Can I make an international money transfer to a business account?
How can I apply on behalf of technical intern trainees in my organization?

Cancelling and Deactivating Account

I'm planning to return to my home country for a month. Do I need to suspend my account?
How can I close my account?
Why does the Sendy app say that my account cancellation request can't be accepted?
I'm moving to another country. What should I do for procedures such as changing my address?
What is the necessary procedure to take when an account holder is deceased?
What is "the Cancellation fee"?
Where can I find Seven bank ATM and Seven Eleven stores?
How can I receive my account balance after closing the account.
What should I do if I miss the deadline for receiving cash at the ATM after closing the account?
I accidentally deleted my email, so I don't know the company code, customer number, or confirmation number. What should I do?
Would there be a fee incurred when receiving the remaining account balance through Seven Bank ATM?
I lost my coin refund ticket after cancelling my account. Can I request to issue again?
How long is the coin refund ticket valid?
Does coin refund ticket remains valid even more than 5 years have passed since issuance ?

For Other Inquiries

What should I do if I lost my smartphone?

About Sendy

Sendy Service Overview
Sign up
Branch Information
法人のお客様
Operating Company

Help & Support

Video Tutorials
Frequently Asked Questions
For Inquiries

Sendy Terms of Service
Important Notes related to Payment Services Act
Privay Policy

facebook
instagram
youtube

"Just one tap to check the exchange rate!
Easy and convenient International Money Transfer App"

English (US)
Bahasa Indonesia
日本語
Tiếng Việt

© Seven Global Remit, Ltd. All rights reserved.