Cancellation request cannot be accepted if there is a transfer in progress.
You can request for account cancellation after the money transfer is completed.
In addition, cancellation request cannot be accepted if your account balance is ¥100,000 or higher at the time of account cancellation request.
Please make an international money transfer to make your account balance below ¥100,000.
*If you have no plans to make an international money transfer, please contact us using the chat feature in the Sendy app.