Cancellation request cannot be accepted if there is a transfer in progress.

You can request for account cancellation after the money transfer is completed.

In addition, cancellation request cannot be accepted if your account balance is ¥100,000 or higher at the time of account cancellation request.

Please make an international money transfer to make your account balance below ¥100,000.

*If you have no plans to make an international money transfer, please contact us using the chat feature in the Sendy app.