>If you receive an Undeliverable Item Notice, please arrange to receive the letter (with QR code enclosed), through either way:
1) Visit the nearest post office in your area and bring the undeliverable item notice and residence card with you to pick up your letter.
<What you need to bring>
2) Read QR code on an Undeliverable Item Notice and request redelivery from the online portal.
3) Call the number written on Undeliverable Item Notice and request redelivery.