How to Sign Up (Workflow up to Account Opening)
- What is the account opening procedure after application?
- Is there an account creation fee?
- What is the meaning of "Verification has failed"?
- What are the requirements to set password?
- Can I create an account without having email address?
- What is the meaning of "Confirmation Email"?
Identification Documents
- How can I submit my identification documents?
- My address has changed but I haven't updated my identification documents. Can I still submit identification documents with the old address?
- Why do I need to submit two different types of identification documents?
- Do I have to submit individual number documents?
- Is there anything I should be careful when submitting the required documents?
Registered Information
Conditions for Signing Up
PIN Code
- Why do I get an error when setting my PIN code?
- Can I change my PIN code?
- What should I do if I accidentally deleted my PIN code reset email?
- While making an international money transfer request, I am not able to proceed further because my PIN code was locked. How can I unlock it?
- While making an international money transfer request, I entered wrong PIN code multiple times and not able to make a money transfer.
What You Need to Know When Making Your Account
- I don’t receive QR code, what should I do?
- Are Sendy and Seven Bank's International Money Transfer Service different services?
- I have not received the "Starting Sendy Service" notification letter. Can you send me the letter again?
- Can I create an account by using my notification card as a document to confirm my individual number?
- If I cancel my application in the middle of the application procedure, is my information saved until next application?
- I already have an account. Can I create another account?